AI attention over the past couple of months has been quite astounding.  Especially considering that it has been part of our every-day lives for so long already.  Face-ID to open our mobile phones – AI.  Social media – AI.  Voice Assistants like Siri and Alexa – AI.  Route mapping – AI.  Its attractiveness and almost universal application is undeniable, with global spending on AI-centric systems expected to reach $154 billion this year according to IDC. Used extensively across every industry, delivering huge benefits and rewards, AI has been transforming businesses and the workplace for decades. In healthcare it is used

The start of a new year always comes with a slew of business predictions from experts, and 2023 has certainly been no different. I think we have learned to take these predictions with a grain of salt, considering them as we plan for the future but not necessarily fully embracing all of them. This is particularly true after the upheaval and uncertainty the world has experienced over the past few years. Sometimes though we come across a prediction that feels very on the money. This year, one of the customer experience (CX) predictions for 2023 falling into that category is